8mbts Privacy Policy
Your personal information is completely safe with us. Through SSL encryption and strict data protection practices, 8mbts ensures your privacy.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the 8mbts platform. By using the 8mbts.cam website and related services, you agree to comply with the terms of this Policy.
Purpose of the Policy
8mbts is committed to providing a safe, reliable, and transparent online gaming experience for players in Bangladesh. This Privacy Policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. Please read this document carefully. If you have any questions, contact our support team.
Who This Policy Applies To
This Policy applies to all registered users, visitors, and anyone who uses our services on 8mbts. 8mbts services are intended only for those aged 21 and above. We do not knowingly collect information from minors.
What Information We Collect
Identity Information
We may collect the following information for account registration and identity verification:
- Full name and date of birth
- National ID card or passport number (where applicable)
- Email address
- Mobile number
- Residential address
Financial Information
For transaction processing and fraud prevention purposes:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance information
Usage Information
Information collected automatically to improve service quality:
- IP address and device type
- Browser information and operating system
- Pages visited and time spent
- Gaming activity and preferences
- Login history and session data
Communication Information
In relation to support and communications:
- Live chat conversation records
- Email content and attachments
- Complaints and feedback
- Support ticket history
Purposes of Data Use
8mbts uses your information only for legitimate and specific purposes. Details are outlined below:
3.1 Service Delivery and Operations
We use your information to create and manage your account, provide gaming services, process deposits and withdrawals, and deliver bonuses and promotional offers. This information is essential for the smooth operation of 8mbts services.
3.2 Identity Verification and Security
We use your information to verify your identity, ensure account security, prevent unauthorized access, and combat fraud and money laundering. This is done for your protection.
3.3 Customer Service Improvement
We analyze your information to communicate with you effectively, resolve issues, improve service quality, and provide a personalized experience.
3.4 Legal Compliance
We may use your information to comply with applicable laws, regulations, and regulatory requirements, to respond to lawful requests from law enforcement, and to resolve disputes.
3.5 Responsible Gaming
We are committed to responsible gaming. We use data to monitor gaming activity, identify potentially problematic behavior, and provide assistance where needed.
Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored on your device. 8mbts uses cookies to improve your browsing experience, keep you logged in, and make our services more effective.
4.2 Types of Cookies
- Essential cookies: Required for core website functionality, such as maintaining login sessions.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Collect anonymous data to understand user behavior.
4.3 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some features of 8mbts function.
Data Sharing and Disclosure
8mbts does not sell or rent your personal information to third parties. Only the necessary information may be shared in the limited circumstances outlined below.
5.1 Service Provider Partners
Necessary information may be shared with certain trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, game software providers, and customer service delivery. These partners may only process information for specific purposes and in accordance with our instructions.
5.2 Legal Requirements
We may be legally required to disclose information in response to court orders, lawful requests from government authorities, or to comply with applicable law. Only the minimum necessary information will be disclosed in such cases.
5.3 Business Changes
In the event of a merger, acquisition, or restructuring, your information may be transferred to the relevant new entity. We will notify you in advance if such a change occurs.
Data Security Measures
SSL Encryption
All data transfers are protected by 256-bit SSL encryption, which safeguards your information from unauthorized access.
Secure Servers
Your information is stored in secured data centers. Regular security audits are conducted and the latest protection technologies are used.
Access Controls
Only authorized personnel may access your information, and only for specific operational purposes. All access is logged and monitored.
6.1 Response to Data Breaches
In the event of a data security breach, we will immediately investigate and notify affected users within the applicable legal timeframes. Our incident response team is always prepared to address any threat.
Data Retention Period
7.1 Retention Principles
8mbts retains your information only for as long as necessary. Retention periods are determined based on the type of data, the purpose of collection, and legal obligations.
7.2 Retention Periods for Specific Data
- Account information: Retained as required by legal obligations even after account closure.
- Transaction information: Retained in accordance with financial regulatory requirements.
- Support communications: Retained for the period necessary to resolve disputes.
- Marketing data: Retained until you withdraw your consent.
7.3 Data Deletion
When the retention period ends or upon your request for deletion, we will securely delete or anonymize your information, unless a legal obligation requires continued retention.
Your Rights and Choices
8mbts respects your right to privacy. You have the following rights:
Right of Access
You have the right to receive a copy of the information we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete information we hold about you.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be restricted.
Right to Object
The right to object to certain types of processing, particularly the use of your information for marketing purposes.
Right to Data Portability
The right to receive your information in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us. We will verify your request and respond in a timely manner. Some requests may not be fully fulfilled due to our legal obligations.
Policy Changes and Updates
9.1 Notice of Changes
8mbts may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the website and/or notify you by email. The date of the change will be noted at the top of the page.
9.2 Continued Use Means Consent
Continued use of 8mbts services after an update means you agree to the revised Privacy Policy. If you do not agree to the revised Policy, please stop using the services and request closure of your account.
9.3 Relationship with Other Policies
This Privacy Policy, together with our Terms and Conditions and Responsible Gaming Policy, governs the relationship between you and 8mbts. In the event of a conflict, the more specific policy will take precedence over the general policy.
Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our support team is available in Bengali 24/7.